Plantronics Voyager Focus UC Manual: A Comprehensive Guide
This manual details the Plantronics Voyager Focus UC headset, offering exceptional comfort, superior audio, and seamless connectivity for professional use.
The Plantronics Voyager Focus UC is a premium Bluetooth headset meticulously engineered for professionals demanding both clarity and comfort during extended use. This headset seamlessly blends high-quality audio performance with an exceptionally comfortable design, making it ideal for all-day wear. It’s designed to excel in busy office environments, offering focused audio and crystal-clear calls.
Featuring active noise cancellation (ANC), the Voyager Focus UC effectively minimizes distractions, allowing users to concentrate on their conversations or music. Smart sensor technology intelligently manages call control and audio streaming, enhancing user experience. PCMag Australia highlights its fantastic voice quality. This guide provides comprehensive instructions for setup, operation, troubleshooting, and maintenance, ensuring you maximize the benefits of your Voyager Focus UC investment. Discover the cutting-edge technology showcased at CES 2016!
Unboxing and Components
Upon opening your Plantronics Voyager Focus UC package, you should find several key components; These include the Voyager Focus UC headset itself, a portable charging case designed for convenient power boosts on the go, and a micro-USB charging cable for replenishing the case’s battery. A USB audio adapter is also included, ensuring compatibility with a wide range of devices, particularly PCs.
Additionally, the package contains a quick start guide to help you get up and running swiftly. Carefully inspect all components to ensure nothing is missing or damaged. The charging case is crucial for extending battery life, offering multiple full charges. Familiarize yourself with the location of the power button, volume controls, and microphone boom arm. Proper component identification is the first step towards enjoying the full functionality of your new headset.
Setting Up Your Headset
Proper setup unlocks the Voyager Focus UC’s potential. This involves pairing with your devices, connecting via USB, and installing the Plantronics Hub software for optimal performance.
Pairing with Devices (Bluetooth)
Establishing a Bluetooth connection is straightforward. First, ensure your Voyager Focus UC is charged and in pairing mode – typically activated by holding the power button for several seconds until the indicator light flashes. Next, navigate to the Bluetooth settings on your smartphone, tablet, or computer.
The headset should appear in the list of available devices as “Plantronics Voyager Focus UC.” Select it to initiate the pairing process. You may be prompted to enter a PIN; if so, try “0000” or consult the full manual for the correct code.
Once paired, the indicator light will typically turn solid, confirming a successful connection. The headset can remember multiple paired devices, allowing you to switch seamlessly between them. Refer to the Plantronics Hub software for managing paired devices and customizing Bluetooth settings for enhanced usability and control.
Connecting via USB
For a wired connection, utilize the included USB cable. Simply plug one end into the Voyager Focus UC headset and the other into a USB port on your computer. The headset will typically be recognized automatically as an audio device, though you may need to select it as the default input and output device in your computer’s sound settings.
USB connectivity provides a stable audio connection and also allows the headset to charge while in use. This is particularly useful for extended calls or meetings. The Plantronics Hub software can further enhance the USB experience, offering firmware updates and customization options.
Ensure the USB cable is securely connected at both ends for optimal performance. If audio issues arise, try a different USB port or restart your computer. A USB connection bypasses Bluetooth, offering a reliable alternative.
Installing Plantronics Hub Software
Plantronics Hub software is crucial for unlocking the full potential of your Voyager Focus UC headset. Download the software from the Plantronics (now Poly) website – a simple online search will lead you to the official download page. Ensure you select the version compatible with your operating system (Windows or macOS).
Once downloaded, run the installer and follow the on-screen instructions. The software will guide you through the setup process, including headset registration and firmware updates. Plantronics Hub allows for customization of audio settings, call controls, and access to advanced features like remote call control and usage statistics.
Regularly checking for firmware updates through the Hub ensures your headset benefits from the latest improvements and bug fixes, maximizing performance and longevity. It’s a vital step for optimal functionality.
Understanding the Headset Features
The Voyager Focus UC boasts a microphone boom, active noise cancellation (ANC), and smart sensor technology, delivering exceptional clarity, focus, and intelligent usability.
Microphone Boom Arm Adjustment
Proper microphone positioning is crucial for optimal call clarity with your Plantronics Voyager Focus UC headset. The boom arm is designed to be flexible, allowing you to adjust it for the best voice pickup. To adjust, gently bend the arm closer to your mouth – ideally, the microphone should be approximately one finger-width away from your lips.
Ensure the microphone isn’t bumping against your glasses or clothing, as this can cause unwanted noise. The boom arm can be rotated up to 270 degrees for a comfortable fit, whether you prefer wearing the headset on your left or right side. When not in use, you can easily tuck the boom arm up into the headband. Remember, consistent microphone placement will significantly improve the quality of your calls and voice interactions, ensuring your voice is heard clearly by others. Experiment with slight adjustments to find the sweet spot for your individual voice and head shape.
Active Noise Cancellation (ANC)
The Plantronics Voyager Focus UC features advanced Active Noise Cancellation (ANC) technology, designed to minimize distractions in noisy environments. ANC works by electronically reducing unwanted background sounds, allowing you to focus on your calls or music. To activate ANC, simply press the dedicated ANC button located on the earcup.
You can cycle through three ANC modes: High, Low, and Off. High ANC is ideal for very noisy environments like busy offices or airplanes, while Low ANC provides a more subtle reduction for quieter spaces. Turning ANC off conserves battery life when noise cancellation isn’t needed. The effectiveness of ANC depends on the type of noise; it excels at reducing constant, low-frequency sounds like engine hum or office chatter. Be aware that sudden, sharp noises may still be audible. Experiment with the different ANC levels to find the setting that best suits your surroundings.
Smart Sensor Technology
The Voyager Focus UC incorporates intelligent Smart Sensor technology to enhance your user experience. These sensors automatically manage call control and audio streaming. When you put on the headset, it automatically answers incoming calls, and pauses audio when you take it off – maximizing convenience and efficiency.
Furthermore, the sensors detect when the headset is being worn, optimizing power consumption and extending battery life. You can customize Smart Sensor behavior through the Plantronics Hub software, enabling or disabling specific features to align with your preferences. For example, you can disable the auto-answer function if desired. The sensors also support presence indication, automatically updating your status on supported unified communications platforms. This ensures colleagues know your availability without manual adjustments, streamlining communication and collaboration.
Using the Voyager Focus UC
Effectively utilize the Voyager Focus UC’s features for clear calls, immersive audio, and seamless integration with your daily workflow, enhancing productivity and communication.
Answering and Ending Calls
Answering calls with your Plantronics Voyager Focus UC is intuitive and offers multiple methods for convenience. To answer an incoming call, simply press the multi-function button located on the right earcup. Alternatively, you can answer by removing the headset from the charging base, activating the Smart Sensor. For call clarity, ensure the microphone boom arm is positioned correctly.
Ending a call is equally straightforward. Press the multi-function button once again during an active call to disconnect. The headset will provide an audible confirmation tone indicating the call has ended. You can also utilize voice commands through your connected device, if enabled, to answer or end calls hands-free. Remember that call control functionality may vary slightly depending on the device you’ve paired with the Voyager Focus UC.
Furthermore, the headset supports call transfer between the headset and your mobile device, allowing seamless transitions during your workday. Refer to the Plantronics Hub software for customized call control settings.
Adjusting Volume
Controlling the volume on your Plantronics Voyager Focus UC is easily managed through dedicated controls on the headset itself. Located on the right earcup, you’ll find volume up and volume down buttons, clearly marked with plus (+) and minus (-) symbols. A simple press of these buttons will incrementally increase or decrease the audio volume.
For precise adjustments, hold the volume buttons down to continuously adjust the sound level until you reach your desired setting. The headset will provide an audible cue at the maximum and minimum volume levels. You can also adjust the volume through the connected device – smartphone, tablet, or computer – using its native volume controls.
Additionally, the Plantronics Hub software allows for further customization of volume settings, including setting default volume levels and optimizing audio for specific applications. Explore the software to personalize your listening experience.
Voice Assistant Integration
The Plantronics Voyager Focus UC seamlessly integrates with popular voice assistants, enhancing your productivity and convenience. Activate Siri, Google Assistant, or Cortana with a simple touch. Typically, a dedicated button on the headset – often the multifunction button – initiates the voice assistant when pressed and held.
Once activated, you can issue voice commands to make calls, send messages, play music, get directions, and much more, all hands-free. Ensure your voice assistant is enabled on your connected device and properly configured within its settings for optimal performance.
The Plantronics Hub software may offer additional customization options for voice assistant integration, allowing you to tailor the activation method and specific commands. Explore the software’s settings to personalize your voice assistant experience with the Voyager Focus UC.
Troubleshooting Common Issues
This section provides solutions for typical problems, including audio disruptions, connectivity failures, and microphone malfunctions, ensuring optimal performance of your Voyager Focus UC.
Audio Problems
Experiencing audio issues with your Voyager Focus UC? First, ensure the volume is appropriately adjusted on both the headset and the connected device. Check the audio input/output settings on your computer or smartphone to confirm the headset is selected as the default device. If sound is distorted or cutting out, try disconnecting and reconnecting the headset via Bluetooth or USB.
For Bluetooth connections, interference from other wireless devices can sometimes cause audio problems; move away from potential sources of interference. If using the USB connection, test with a different USB port.
Within Plantronics Hub software, verify the audio profiles are correctly configured for your specific use case (e.g., multimedia, voice). A software restart or headset reset can often resolve persistent audio glitches. Finally, ensure the firmware is up-to-date, as updates frequently include audio performance improvements.
Bluetooth Connectivity Issues
Troubleshooting Bluetooth connection problems with your Voyager Focus UC? Begin by verifying Bluetooth is enabled on both the headset and your pairing device. Ensure the headset is in pairing mode – typically indicated by a flashing LED. If the device isn’t appearing in the Bluetooth device list, try restarting both the headset and the device.
Remove previously paired devices from your device’s Bluetooth settings to avoid conflicts. Confirm the headset isn’t already connected to another device.
Within Plantronics Hub software, you can manage paired devices and troubleshoot connection issues. A factory reset of the headset (refer to the manual for instructions) can sometimes resolve stubborn connectivity problems. Interference from other wireless signals can also disrupt Bluetooth; move to a less congested area. Finally, check for firmware updates.
Microphone Not Working
Experiencing issues with the microphone on your Voyager Focus UC? First, ensure the boom arm isn’t retracted or locked in the raised position – it must be lowered for the microphone to function. Verify the headset is selected as the default audio device for both recording and playback in your computer’s sound settings.
Within Plantronics Hub software, check the microphone level and ensure it isn’t muted. Test the microphone using the software’s built-in recording function.
Confirm the microphone isn’t physically blocked or obstructed. A quick restart of your computer can often resolve software-related microphone issues. If problems persist, try re-pairing the headset. Check for updated drivers and firmware via Plantronics Hub. Finally, ensure no other applications are exclusively using the microphone.
Maintaining Your Headset
Regular cleaning, proper charging practices, and keeping the software updated will ensure optimal performance and longevity for your Plantronics Voyager Focus UC headset.
Cleaning and Care
To maintain your Plantronics Voyager Focus UC headset in optimal condition, regular cleaning is essential. Use a soft, slightly damp cloth to wipe down the earcups and headband, avoiding abrasive cleaners or excessive moisture. Pay particular attention to areas that come into direct contact with skin, as these can accumulate oils and debris.
For the microphone boom arm, gently wipe it with a clean, dry cloth. Avoid getting any liquid into the microphone port. Regularly inspect the charging port for any lint or debris and carefully remove it with a dry, soft brush or compressed air.
Store your headset in a clean, dry place when not in use, ideally in its carrying case to protect it from dust and physical damage; Avoid exposing the headset to extreme temperatures or humidity, as this can negatively impact its performance and lifespan. Consistent, gentle care will ensure your Voyager Focus UC remains comfortable and delivers exceptional audio quality for years to come.
Battery Life and Charging
The Plantronics Voyager Focus UC offers up to 15 hours of talk time and 20 hours of listening time on a single charge, providing all-day power for uninterrupted productivity. A quick 15-minute charge delivers up to 3 hours of talk time, ensuring you’re never caught short.
To charge your headset, connect the included micro-USB cable to the charging port on the earcup and a powered USB source. The LED indicator will illuminate to show the charging status – red indicates charging, and green indicates fully charged.
Avoid using damaged USB cables or power adapters, as these can affect charging efficiency and potentially damage the headset. It’s recommended to fully charge the headset before its first use. Proper charging practices will maximize battery lifespan and ensure consistent performance over time.
Software Updates
Maintaining up-to-date software is crucial for optimal performance and access to the latest features on your Plantronics Voyager Focus UC. Utilize the Plantronics Hub software to easily check for and install firmware updates. The software will automatically notify you when updates are available, ensuring your headset benefits from the newest enhancements.
Regular updates improve audio quality, Bluetooth connectivity, and overall system stability. They may also introduce new functionalities or address known issues. Before initiating an update, ensure your headset is sufficiently charged and connected to a stable power source.
The update process typically takes several minutes; avoid interrupting it to prevent potential damage. Following the on-screen instructions within Plantronics Hub will guide you through a seamless update experience, keeping your Voyager Focus UC functioning at its best.
Advanced Features & Customization
Explore Plantronics Hub for extensive customization options, including personalized call controls and tailored audio settings to optimize your Voyager Focus UC experience.
Plantronics Hub Settings
The Plantronics Hub software is central to unlocking the full potential of your Voyager Focus UC headset. Within the Hub, you can meticulously adjust a wide array of settings to personalize your audio experience. This includes fine-tuning the active noise cancellation (ANC) levels, selecting optimal EQ presets for music or voice, and configuring the Smart Sensor functionality to your preferences.
Furthermore, the Hub allows for detailed microphone adjustments, ensuring crystal-clear voice transmission during calls. You can also manage connected devices, check battery status, and initiate firmware updates directly through the software. Explore the ‘Device Settings’ tab for granular control over headset behavior, and the ‘SoundCheck’ feature to ensure optimal audio configuration. Regularly checking for updates within Plantronics Hub guarantees you have the latest features and performance enhancements for your Voyager Focus UC.
Call Controls Customization
Plantronics Hub empowers you to personalize call controls on your Voyager Focus UC headset, adapting it to your unique workflow. You can remap button functions to suit your preferences, streamlining call management. For example, assign a specific button to redial, activate voice assistant, or adjust volume levels with a single press.
The software allows you to define behaviors for answering and ending calls, including options for single or double-press actions. Customize the mute button functionality, and even configure automatic call answer settings. Explore the ‘Button Settings’ within Plantronics Hub to access these customization options. These adjustments enhance efficiency and ensure seamless control during important conversations, making the Voyager Focus UC a truly tailored communication tool. Save multiple profiles for different work scenarios!
Firmware Updates
Maintaining up-to-date firmware is crucial for optimal performance of your Plantronics Voyager Focus UC headset. Plantronics regularly releases firmware updates that enhance functionality, improve audio quality, and address potential bugs. These updates are easily installed through the Plantronics Hub software.
The Hub automatically checks for available updates when the headset is connected. Follow the on-screen prompts to download and install the latest firmware. Ensure the headset remains connected and powered on throughout the entire update process – interruption can cause issues. Firmware updates often include improvements to Bluetooth connectivity, noise cancellation, and voice assistant integration. Regularly checking for updates guarantees you’re benefiting from the latest advancements and enjoying a consistently superior user experience with your Voyager Focus UC.